LH-01811 Service Designer

Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.

These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a security clearance seeking to upgrade).

ABOUT THIS ROLE

Service Designers direct and guide the research, prototype and testing of service designs.

Candidates must have TSPV Security Clearance.

Estimated start date: Monday, 04 August 2025

Initial contract duration: 12 months

Extension term: 12 months

Number of extensions: 2

Location of work: ACT

Working arrangements: Hybrid. Flexible working arrangements may be considered for the suitable candidate, provided they align with team requirements and organisational policies. Candidates require an active PV clearance.

ABOUT THE COMPANY

Australian Signals Directorate (ASD) is the federal agency responsible for foreign signals intelligence, cyber warfare and information security. ASD's purpose is to defend Australia from global threats and help advance our national interests.

Situated in Canberra, ASD employs over 2000 TSPV cleared workers. ASD's workforce is growing rapidly. Areas of growth include PMO, cyber security, systems administration and engineering, software development and network engineering.

A top-security, complex and highly technical environment, ASD plays a vital role in the defence of Australia. Long contracts (12 months+) available.

JOB DUTIES AND RESPONSIBILITIES

• Manage the Assessment and Authorisations section service catalogue.
• Define and refine the reporting metrics (dashboards) associated with the Authorisation To Operate process.
• Monitor and report on performance of section output.
• Review existing procedures to identify opportunities to streamline and enhance effectiveness of service offering.
• Provide mentoring to APS staff in the continued operation of service catalogue items.
• Liaise with internal and external stakeholder groups to ensure service offering is fit-for-purpose and delivering against section objectives.
• Develops a pragmatic working/operating-model for work take on, through to work delivery and reporting - using people, process and technology as enablers - ensuring the section operates effectively to deliver work necessary and realise the model.

SKILLS & EXPERIENCE NEEDED

Essential Criteria

User experience analysis UNAN.

• Understanding end users context and motivation, shadowing users to appreciate the challenges that they face, articulating the user flow and challenges.
• Balancing the needs of the organisation with needs of the users, and also stakeholder organisations in the surrounding ecosystem.
• Understanding stakeholder roles.
• Using techniques such as personas, journey mapping and prototyping.

Business situation analysis BUSA

• Investigating the situation, understanding stakeholder perspectives, defining requirements and assessing potential solutions.
• Understanding the outside-looking-in perspective (rather than the typical inside-looking-out view) of the organisation, its aims, the value it generates, and its context).
• Understanding a businesses resources and mapping how they work together to directly or indirectly affect the employee or customer experience.

Requirements definition and management REQM

• Understanding organisational and stakeholder objectives and needs, and distilling these down into detailed solution requirements. Ensuring that requirements are appropriately managed and traced.

Business process improvement BPRE

• Conducting analysis and documentation of "as is" processes, and putting those processes against a map of the overall service (tasks fit in processes, processes fit in services)
• Analysing and defining value across the service map
• Development of "could be" and "to be" service processes
• Assessing impacts on people, organisation, information and technology (as well as the process itself)
• Solve complex problems and services through evidence based decisions. Tell the story of how it will be solved so that it can be implemented successfully

Organisational capability development OCDV

• Working on holistic analysis with significant focus on assessing the current organisational capabilities, working with the project team to generate options and working with a team to facilitate the implementation of a chosen option (which may involve people, process, organisational, and information and technology changes).

Candidates must have TSPV Security Clearance.

Desirable Criteria

Business modelling BSMO

• Creating various models, including conceptual models, process models, organisational methods, data and information models, and so forth.

Benefits management BENM

• Working with the sponsor, benefit owners and project teams to understand the desired outcomes and benefits, ensuring these are clearly articulated in a business case.
• Working closely with the project manager to act as the "project conscience", ensuring that benefits are kept front and centre, and that the scope does not stray.

Strategic planning ITSP

• Understand the wider organisational objectives, issues, risks and activities. Represent them in any discussions about the service.
• This could include representing policies, standards, competitors during planning and research.
• Lead strategic planning for the service to ensure it meets business objectives.
• Articulate strategic goals for the service and share the story through artefacts like roadmaps, vision and mission statements or service blueprints. Identifying and classifying stakeholders, understanding their communication needs and communicating and engaging with them appropriately during the project.

Consultancy CNSL

• Providing advice and recommendations on potential approaches to organisational problems
• Looking at the context of the organisation in its ecosystem
• Leading service-specific workshops around organisational value and change
• Bringing in industry best-practice in terms of tools, approach, processes
• Definition of different service models
• Reach out effectively across organisational, technical and situational boundaries.
• Simplify complex, cross departmental information and processes, making it understandable to all
• Facilitate co-creation by building a successful team where everyone involved in the service is represented and contributes to the bigger picture

BENEFITS

Why work for ASD?

• Work on interesting and prestigious projects vital to the ongoing defence of Australia.
• Flexible work environment; work the hours that suit you between 7am and 7pm.
• Low attrition rate: the great variety of projects and opportunities across different business areas ensure few workers leave ASD.
• Long contracts available.
• Fantastic growth opportunities available at any stage of your career.

Why Kinexus?

• Kinexus has been supplying TSPV contractors to government panels since 2004 and have a strong relationship with them. We are one of just 9 suppliers Australia-wide.
• Our experience in managing contractors in defence/national security industries means we understand the requirements from the Commonwealth, insurances and clearances.
• DISP accredited; we can hold clearances and manage renewals.
• Dedicated account manager (me!) who is your dedicated POC and offer continuous contractor care.
• Rate negotiation guidance in line with the SFIA framework.
• Dedicated payroll assistant who facilitates your taxes and super.
• We proactively chase timesheet approvers to ensure you get paid on-time and error free.
• Regular visits to Canberra for coffee, lunches and quarterly drinks events.
• We can facilitate novated car leases, LAFHA or salary sacrifice.
• We'll keep you up to date with the most appropriate, interesting opportunities in your field.
• Community matters. Kinexus supports women in Defence through our female mentoring program and rewards referrers through our Referral Rewards scheme.
• Support for your health and wellness through counselling support (EAP) available for all contractors and their families.

Kinexus is the leading recruitment partner to the defence industry in Australia. We support our community in making intelligent connections and create opportunities to help grow careers.

All applications should include your resume as a word document. For more information, visit our website, www.kinexus.com.au or contact Cindace Prasad at 0449 511 324. #LI-CP