RFQ-ASD-LH-01957 Desktop Support Technician

Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.

These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a security clearance seeking to upgrade).

ABOUT THIS ROLE

Please note: ASD requires 7 x APS 5 equivalent Desktop Support Technicians with current and active AGSVA TSPV security clearances. Desktop Support Technicians, also referred to as Service Desk Technicians, support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment.

Estimated start date: Tuesday, 01 July 2025

Initial contract duration: 12 months

Extension term: 12 months

Number of extensions: 2

Experience level: APS5 equivalent

Location of work: ACT

Working arrangements: Onsite

Onsite at ASD premises in Canberra, ACT. There may be a requirement for occasional interstate travel within Australia. Candidates must have a current and active AGSVA TSPV security clearance to perform the role. ASD will not sponsor candidates to upgrade their security clearances in order to apply for the role. Candidates must be willing to undergo ASD's Organisational Suitability Assessment (OSA) prior to engagement.

ABOUT THE COMPANY

Australian Signals Directorate (ASD) is the federal agency responsible for foreign signals intelligence, cyber warfare and information security. ASD's purpose is to defend Australia from global threats and help advance our national interests.

Situated in Canberra, ASD employs over 2000 TSPV cleared workers. ASD's workforce is growing rapidly. Areas of growth include PMO, cyber security, systems administration and engineering, software development and network engineering.

A top-security, complex and highly technical environment, ASD plays a vital role in the defence of Australia. Long contracts (12 months+) available.

JOB DUTIES AND RESPONSIBILITIES

ASD requires the services of 7 x APS5 equivalent Desktop Support Technicians with current and active AGSVA TSPV security clearances, for the ongoing installation, maintenance, and support requirements for systems across Australia, including the state offices, as well as overseas.

• ICT stores management which includes conducting stocktake activities, moving bulky items such as PCs and monitors, unboxing equipment and disposal of garbage.
• Installation of ICT endpoint devices including establishing the network connection from the switch port to the endpoint device. This may involve some physical work such as unpacking cartons, moving computers between desks, offices and buildings.
• Use deployment technologies to install operating system and applications to ICT endpoint devices.
• Network configuration including switch port configuration, network based security management configuration, DHCP and print services.
• Network connection tasks including patch cabling and tracing connections from wall points to switch rooms.
• Preparation of endpoint devices for shipment, sanitisation and disposal in accordance with provided instructions.
• Troubleshoot issues with ICT endpoint devices.
• Maintain incident, problem management records and Standard Operating Procedures.
• Transfer technical knowledge through production and update of relevant documentation, instructions or procedures. Guide and mentor other staff.

TECHNICAL SKILLS

• Proficiency in deployment methodologies and network switch configuration, including end to end cabling infrastructure, patching and network connectivity.
• Proficiency in installing, repairing, and maintaining standard and bespoke desktop systems.
• Ability to provide specialist advice on network and connectivity of systems in the context of a large scale fault finding

SKILLS & EXPERIENCE NEEDED

• HSIN 4 Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards, and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service
• ITOP 3 Carries out agreed operational procedures, including network configuration, installation and maintenance. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
• USUP 3 Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
• CSMG 3 Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation
• Australian Citizenship and a TSPV security clearance is essential

BENEFITS

Why work for ASD?

• Work on interesting and prestigious projects vital to the ongoing defence of Australia.
• Flexible work environment; work the hours that suit you between 7am and 7pm.
• Low attrition rate: the great variety of projects and opportunities across different business areas ensure few workers leave ASD.
• Long contracts available.
• Fantastic growth opportunities available at any stage of your career.

Why Kinexus?

• Kinexus has been supplying TSPV contractors to government panels since 2004 and have a strong relationship with them. We are one of just 9 suppliers Australia-wide.
• Our experience in managing contractors in defence/national security industries means we understand the requirements from the Commonwealth, insurances and clearances.
• DISP accredited; we can hold clearances and manage renewals.
• Dedicated account manager (me!) who is your dedicated POC and offer continuous contractor care.
• Rate negotiation guidance in line with the SFIA framework.
• Dedicated payroll assistant who facilitates your taxes and super.
• We proactively chase timesheet approvers to ensure you get paid on-time and error free.
• Regular visits to Canberra for coffee, lunches and quarterly drinks events.
• We can facilitate novated car leases, LAFHA or salary sacrifice.
• We'll keep you up to date with the most appropriate, interesting opportunities in your field.
• Community matters. Kinexus supports women in Defence through our female mentoring program and rewards referrers through our Referral Rewards scheme.
• Support for your health and wellness through counselling support (EAP) available for all contractors and their families.

Kinexus is the leading recruitment partner to the defence industry in Australia. We support our community in making intelligent connections and create opportunities to help grow careers.

All applications should include your resume as a word document. For more information, visit our website, www.kinexus.com.au or contact Cindace Prasad at 0449 511 324. #LI-CP