RFQ-ASD-LH-02281 Change Support Officer

Due to the nature of clients we work with here at Kinexus and the projects these roles will be based on, an Australian Government Top Secret Positive Vetting (TSPV) clearance is essential.

These opportunities do not have the ability to obtain sponsorship for a security clearance (including applicants who currently hold a security clearance seeking to upgrade).

ABOUT THIS ROLE

The Change Support Officer will assist in implementing change management support activities, ensuring smooth adoption and integration of new IT capabilities within the TDI team. This role emphasizes collaboration, communication, and knowledge sharing to support organizational change readiness.

Estimated start date: Monday, 04 August 2025

Initial contract duration: 12 months

Extension term: 12 months

Number of extensions: 2

Location of work: ACT

Working arrangements: ACT, 5 days a week in the office. Candidates must be willing to undergo ASD's Organisational Suitability Assessment (OSA) prior to engagement. Candidates required to have PV clearance.

ABOUT THE COMPANY

Australian Signals Directorate (ASD) is the federal agency responsible for foreign signals intelligence, cyber warfare and information security. ASD's purpose is to defend Australia from global threats and help advance our national interests.

Situated in Canberra, ASD employs over 2000 TSPV cleared workers. ASD's workforce is growing rapidly. Areas of growth include PMO, cyber security, systems administration and engineering, software development and network engineering.

A top-security, complex and highly technical environment, ASD plays a vital role in the defence of Australia. Long contracts (12 months+) available.

JOB DUTIES AND RESPONSIBILITIES

Support for Change Activities

• Assist in implementing activities designed to enable successful change adoption in complex IT environments.
• Provide administrative and logistical support for change initiatives, ensuring all components align with broader project goals.

Change Communication

• Develop and disseminate change-related communications to support user awareness and understanding.
• Ensure clear and consistent messaging across all change communications channels.

Stakeholder Engagement

• Assist in engaging with stakeholders to build awareness, understanding, and support for change initiatives.
• Facilitate the involvement of Change Champions to foster collaboration and address resistance.

Knowledge Management

• Support the codification of developed knowledge into training materials and documentation.
• Ensure knowledge transfer processes are maintained for effective team integration.

Monitoring and Feedback

• Monitor stakeholder feedback to identify and address concerns during the change process.
• Collaborate with the project team to provide updates and recommendations for adjustments.

Administrative and Operational Support

• Support the planning and execution of training, workshops, and engagement activities.
• Assist in reporting on progress toward change readiness and operational metrics.

TECHNICAL SKILLS

Essential Skills and Experience

• Strong written and verbal communication skills, particularly for creating effective change communications.
• Ability to collaborate with diverse teams and support stakeholder engagement efforts.
• Familiarity with SFIA skills ICPM 3 and content management practices.

Desirable Skills and Experience

• Experience with NIC agencies and the intelligence production process.
• Proven ability to support creative problem solving and contribute to continuous improvement.

SKILLS & EXPERIENCE NEEDED

• ICPM4 Applies organisational guidelines and uses appropriate tools and techniques to provide publishing interfaces to new or existing platforms and applications. Maintains and updates content management processes to meet the needs of users. Selects appropriate channels through which content should be published. Provides advice to users and content authors to leverage the features of the relevant channels and tools used. Identifies the legal implications associated with publishing.
• Assist to implement the required activities to successfully enable change within a complex IT environment.
• Develop change communications to enable users transition and acceptance of new IT capabilities.
• Assist in engagement with a wide variety of diverse stakeholders with differing level of change maturity.
• Collaborate and motivate Change Champions to ensure success of change activities.
• Codification of developed knowledge to enable knowledge transfer to ASD contractors and employees.
• Australian Citizenship and a TSPV security clearance is essential

BENEFITS

Why work for ASD?

• Work on interesting and prestigious projects vital to the ongoing defence of Australia.
• Flexible work environment; work the hours that suit you between 7am and 7pm.
• Low attrition rate: the great variety of projects and opportunities across different business areas ensure few workers leave ASD.
• Long contracts available.
• Fantastic growth opportunities available at any stage of your career.

Why Kinexus?

• Kinexus has been supplying TSPV contractors to government panels since 2004 and have a strong relationship with them. We are one of just 9 suppliers Australia-wide.
• Our experience in managing contractors in defence/national security industries means we understand the requirements from the Commonwealth, insurances and clearances.
• DISP accredited; we can hold clearances and manage renewals.
• Dedicated account manager (me!) who is your dedicated POC and offer continuous contractor care.
• Rate negotiation guidance in line with the SFIA framework.
• Dedicated payroll assistant who facilitates your taxes and super.
• We proactively chase timesheet approvers to ensure you get paid on-time and error free.
• Regular visits to Canberra for coffee, lunches and quarterly drinks events.
• We can facilitate novated car leases, LAFHA or salary sacrifice.
• We'll keep you up to date with the most appropriate, interesting opportunities in your field.
• Community matters. Kinexus supports women in Defence through our female mentoring program and rewards referrers through our Referral Rewards scheme.
• Support for your health and wellness through counselling support (EAP) available for all contractors and their families.

Kinexus is the leading recruitment partner to the defence industry in Australia. We support our community in making intelligent connections and create opportunities to help grow careers.

All applications should include your resume as a word document. For more information, visit our website, www.kinexus.com.au or contact Cindace Prasad at 0449 511 324. #LI-CP